Oct. 23, 2023 | Vince Lara-Cinisomo
Haley Bauman graduated from the University of Illinois in August 2023 with a bachelor’s degree in recreation, sport and tourism. She told us about her internship program this summer.
This past summer, I had the wonderful opportunity to complete a 10-week internship as an activities field support agent for the Catalina Island Co. My initial connection to this company was through an online job search, which led to a seasonal position as a sales agent in the summer of 2022.
After experiencing an incredible season on Catalina Island, I knew that once this opportunity came to an end it would not be the last time I worked for this company. This past spring, I partnered with their tours and activities management team to create an entirely new position that aligned with the RST Internship Program.
I chose Catalina Island for my internship site because I thought it would be the best fit for my future career goals in the eco-tourism industry. Additionally, the Catalina Island Co. provides numerous opportunities for employees to try out multiple positions within their tours and activities department. I decided to do my internship in California because I am hoping to move there post-graduation. Having connections in the location where you plan to live is crucial for your employment in the future.
As a field support agent in the tours and activities department, my primary responsibilities included guiding tourists and helping with any questions or concerns, packaging tours and activities in a cost-efficient and time-friendly manner and assisting co-workers with daily tasks. Additionally, I assisted my internship supervisor with office and onsite jobs, such as setting up signage for cruise ships, adjusting balance sheets and organizing work spaces to maintain a clean and happy work environment. The unique eco-tourism opportunities I packaged, sold and guided guests to partake in ranged from semi-submersible rides and bison expeditions to eco-ziplining tours.
A major positive aspect of this internship experience was that it provided me with the opportunity to practice a work-life balance in the real world. Through trial and error, I found which strategies worked best to keep me happy and healthy during this process. Another key aspect was that I have grown personally and professionally, which allowed me to reach the goals I had set for myself—especially in the areas of communication and customer service. This internship also helped me discover a major life lesson: not everything needs to go according to plan for you to be successful. In fact, most things won’t go according to plan and that’s OK because it’s the problem-solving and outcome that dictates your success.
Although my internship has ended, I am continuing to work with the Catalina Island Co. as a sales agent for the tours and activities department through the remainder of the season in October. This opportunity has been such an incredible learning experience and I am excited to continue to grow with this position. Overall, I would definitely recommend interning for this company as it provides hands-on experiences to help individuals build confidence and a better understanding of what interests them in the field of recreation, sport and tourism.
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